Ana Brown Malohifo’ou
1000 N Stadium Way Logan, UT, 84341
385-227-4577
ana.nz.brown@gmail.com
Languages: English, Tongan
Work
Experience
|
Progrexion
Marketing
Oct 2012 - Mar 2013
Marketing QA Specialist- Returned
back to Employer as:
Responsible for running marketing
reports/numbers for Quality Assurance Team. Providing feedback to call
center managers and overall improvement for Quality scores. Scoring weekly
calls and providing feedback through email and Verint.
Mr. Mac
Aug 2012- Mar 2013
Receptionist
Responsible for welcoming incoming
customers, assisting sales representatives with orders, cashiering,
delivering suits, writing up tailoring assignments, organizing front desk
orders, checking out suits, and writing up missionary orders. Answered
incoming calls and out bound calls to customers about orders and pickups.
Progrexion Marketing
Jun 2010-Jan 2011
|
|
QA
Specialist/Administrative Assistant
Administrative
Assistant- Responsible for running QA
Marketing reports for the QA team, Time Force, and updating Verint with
updates from reports.
QA
Specialist- Responsible for monitoring, scoring
and coaching Customer Service agents on their performance while talking with
customers.
Provide
visual data of their progression and help them improve their communication
skills while on the phones. Coach the agents Team Lead on how improve overall
Quality Scores.
Overstock.com
Sept
2008-Jan 2010
Customer
Service/Quality Assurance/Training
Inbound
calls for customers calling in about their orders, returns, product
information, shipping, and general information etc.
Provided
visual feedback twice a week to agents on the phones; giving them advice on
how to improve their communication skills. This includes face to face
coaching- and email coaching’s.
Train
the new incoming agents for Overstock.com. Responsible for holding 12 week
training- striving for Learning and Development of new agents.
|
Hollywood Connections Waitress
|
May 2007-Aug 2007
|
Waitress
Taking
customers’ orders and serving customers their desired dishes. Cleaning the
restaurant- opening and closing. Helping customers feel welcomed and
comfortable, providing them with great customer service.
Kesini’s
South Sea’s
Serinader’s
June 2005- Current
Dancer
Weekend
shows- Tahitian, Maori, Tonga, Hawaiian, Samoan dancing. Live band music,
dancing, audience participation, lay handouts etc. Luau Special.
Education
|
Taylorsville High, Taylorsville, UT
-High School Diploma
Salt
Lake Community College, Taylorsville, UT
-
Communications
|
Aug 2006- May 2008
Aug 2008- (current)
|
Utah State University, Logan, UT
Achievements/Awards
2011-2012
Served a full-time mission for the Church of Jesus Christ of Latter-day
Saints
2008-2009
Salt Lake Community College Pacific Islander Award- Students with 3.5 GPA or
higher
2008-2009
Certificate- All Around Public Speaker
2007-2008
Taylorsville High School Graduate/ High School Diploma
2007-2008
Honor Roll- Senior Year
2007-2008
Seminary Graduate/ 4 years
2007-2008
Certificate- Perfect Attendance for Seminary
2007-2008
YW recognition for the Church
2007-2008
YW camp medallion
2006-2008
Taylorsville High Volleyball
2005
Taylorsville High Fashion Show
2003
Eisenhower Jr. High Volleyball and Basketball
2003
Eisenhower Jr. High Track
Additional Skills: Microsoft
Word, Microsoft Processor, Microsoft Presentation, Windows Live, Database
etc.
WPM:
45 Data Entry: 32
References
President Paul Leakias-
Mission President for Auckland New Zealand Mission
7
A Auburn Street, Takapuna, 0622 Auckland, New Zealand
Mission
Office-
094853150
2017918@ldschurch.org
Lupe Thomas -Manager at
Kesini’s South Sea’s Serinader’s
961
N. 650 E. Tooele, UT, 84074
Mobile-
4358493206
John Shannon- Manager
at Progrexion Marketing
2850 Decker Lake Drive, West Valley
City, UT - Phone: (800) 353-8954
Shellie Matous- Co-worker at Overstock.com
6350 South 3000 East Salt Lake City, UT
84121.
Office: 801-410-3134